Human Resource Management in the Hospitality Industry

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Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.Taking a 'process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:* Selection, appointment and induction* Training and management development* Labour turnover* Employee relations and employment law* Managing people and customer care* Business EthicsWritten in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.* Practical introduction to human resource management, ideal for new students and managers in the hospitality industry* 8th edition with updated data and new material on multi-unit operations and management* Increased international focus with up to date case studies and examples

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